FREQUENTLY ASKED QUESTIONS
+
Is delivery really free?
Yes — free on every order, no minimum. Orders are processed in 1–2 working days and delivered in 3–10 working days, fully tracked. Details in our Delivery Policy.
+
Can I return or exchange my boots?
Yes — you have 30 days from delivery (on top of your 14-day legal cancellation right). Returns: boots unworn, in the original box, refund within 14 days. Exchanges: tell us the size you'd like and we'll dispatch the replacement with no extra delivery charge once your return is approved — only the return postage is yours. Email info@hexglam.com to start — full details in our Returns & Refunds.
Every product page has a UK size guide with foot length in centimetres. Most styles run true to size; pointed styles we suggest sizing up — it's noted on the product. Unsure? Email us.
+
How do I track my order?
Your tracking number is emailed at dispatch — enter it on our Track Your Order page. Allow a few days for the first scan.
+
What payments do you accept?
Visa, Mastercard, American Express, Discover, Diners Club and JCB, plus Apple Pay and Google Pay where available. Prices include VAT; all transactions are encrypted.
+
Will I get an order confirmation?
