Shipping policy

Delivery information

We deliver throughout the United Kingdom (mainland). We're unable to deliver to PO boxes or BFPO addresses at this time.

Delivery costs

Delivery is free on all orders, with no minimum spend.

Timescales

Orders are processed within 1–2 working days (Mon–Fri), then delivered within 3–10 working days — an estimated 4–12 working days door to door. The daily cut-off is 6:00 PM (GMT); orders after that are processed the next working day. During busy periods or carrier disruption these estimates can stretch — we'll email you if a significant delay occurs.

Tracking

A tracking number is emailed as soon as your order is dispatched — enter it on our Track Your Order page. Allow a few days for the first scan to appear; the carrier handling final delivery is shown in your tracking.

If something goes wrong

Wrong or incomplete address: undeliverable parcels may be returned to us; we'll contact you to redeliver (extra costs may apply if the address error was on the order). Lost or damaged parcels: email info@hexglam.com with your order number and photos if damaged — we'll investigate with the carrier and put it right with a replacement or refund.